POLICIES AND DISCLAIMER

Please read the following terms of use and disclaimer carefully before using this Website. By using the services of this site, you agree to the terms and conditions.

We at FlowersbySylvia.com.ph reserves the right--at any time--to modify, update, and amend these Terms of Use, and you agree to be bound by such modifications, updates, and amendments.

INFORMATION USE

Flowersbysylvia.com.ph DOES NOT collect any personal information about our customers except unless they specifically and knowingly provided us such information (i.e. name, postal address, e-mail address, phone number, birthdays, and product commentary). If, however, you are providing information on behalf of a child, then we recommend that you use the child's parent or guardian's e-mail address and notify us that you have the permission of that parent or guardian to use the child’s information.

ACCEPTING ORDERS

Receiving an e-mail order confirmation DOES NOT mean that there has already been an acceptance of an order nor confirmation of an offer to sell. flowersbysylvia.com.ph reserves the right to limit the order quantity of a particular product to any customer—with or without prior notification.

AVAILABILITY OF ORDERS

Our products and services are readily available for sale as long as they are on stock. However, please take note that, not all products and services are available in all geographical regions.

In access in Flowers by Sylvia website, it is believed that you did this on your own initiative and you are considered responsible for complying with applicable local laws and regulations.

Any buyer shall be immediately notified through e-mail for orders that cannot be fulfilled indefinitely or for the time being. Our products and services are also readily available only in jurisdictions where they may be lawfully offered for sale.

PRODUCT QUALITY

We guarantee our customers that every purchased product from flowersbysylvia.com.ph is always brand new and in good condition.

The Primary exchange rate will be in US Dollars. If your credit card is issued in the Philippines, you will be billed in PESO. If you are living outside the Philippines owning a foreign issued credit card, you will be billed in DOLLARS. The DOLLAR price(s) of those product(s) will be charged to your credit card on the day the bank actually charges your credit card. The buyer will have to settle any outstanding amount with the concerning bank according to the policies, terms and conditions of the bank who has the said jurisdiction governing the legal use of that credit card owned by you, the buyer or cardholder.

ACCURACY OF INFORMATION

The information on this Website may be changed and updated without notice. Therefore, as our customers, we would like to remind you that it is your responsibility to evaluate the accuracy, completeness and usefulness of any opinion, advice, services and other information provided in this site. As we are committed to the highest form of product and quality standards, flowersbysylvia.com.ph also takes time in improving and changing its products and services described in this site at any time without prior notice as well.

We at Flowers by Sylvia believe that whatever information provided in this site is reliable upon its date of posting but we cannot guarantee that the information will be accurate at all times because the information posted on this site is always subject to modification from time to time without notice.

Flowersbysylvia.com.ph has used its discretion, best judgment and all reasonable efforts in collecting and preparing the information, documents--including copy, graphics, pictures, etc.--or other items provided or available herein. But any such information, document or other item is provided or available without any warranty of any kind, either expressed or implied, including, but not limited to, the warranties of completeness, accuracy, fitness for a particular purpose, or non-infringement of any intellectual property rights.

COPYRIGHT AND TRADEMARKS

Everything that you see in this Website—texts, graphics, interfaces—is the sole property of Flowers by Sylvia design, on the other hand, is provided for by CGI Corp.. ALL RIGHTS RESERVED. Printing and making hard copy files as well as posting and linking this site to other Websites for the sole purpose of placing orders or using it as a shopping resource is permitted by the owner.

However, any other use of materials on this site, including reproduction for purposes other than those mentioned above, modification, distribution, or republication, without prior written consent of Flowers by Sylvia is strictly prohibited.

All trademarks, service marks, and trade names are proprietary to Flowers by Sylvia or other respective owners that have granted our company the right and license to use such marks.

DISCLAIMER

Everything that you see in this site—such as products, services, information, links, texts, and graphics, among others—are provided on an “as is basis” with no warranty. Flowers by Sylvia disclaims any representations and warranties—whether expressed or implied—with respect to the information displayed in this site, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from the course of dealing or course of performance. Also, Flowers by Sylvia does not represent, claim nor warrant that the information that can be obtained from Website is accurate. Prices and availability of the information posted on this site is subject to change without notice.

LIMITATION ON LIABILITY

Flowers by Sylvia shall not be liable in any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if the company has previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

EXTERNAL WEBSITES

Flowers by Sylvia is also a haven to other Websites. These links provide our customers other avenues in searching for products and items. We would like to advise, however, that these sites are owned and operated by third party vendors. As such, Flowers by Sylvia is not responsible for the availability nor the privacy practices and contents located on these external websites. If you visit such websites, we encourage you to become familiar with their privacy practices. Moreover, we advise you to contact your site administrator or Webmaster for the information of those websites if you have any concerns regarding such links or the content located on them.

CHOICE OF LAW AND FORUM

This section states the law that will govern the Terms and Conditions, the transactions that transpire on the Website, and the forum for adjudication of disputes.

The terms and conditions stated in the Flowers by Sylvia Website shall be enforced, performed and governed by the laws of the Republic of the Philippines, excluding choice of law. Any legal action arising out of any transactions made on this Website will be brought exclusively and irrevocably by the complaining parties in the courts of Makati City, Philippines. Moreover, each party should irrevocably accept and submit to the sole and exclusive jurisdiction of the aforementioned courts in personam, generally and unconditionally with respect to any action, suit or proceeding brought by it or against it by the other party.

Furthermore, each party consents to the service of process out of the aforementioned courts by mailing copies thereof by registered or certified mail, postage prepaid, to such party at its address designated pursuant to the insurance contract. Flowers by Sylvia makes no representation that any information, materials or functions included are appropriate for use in any other jurisdiction.

RETURN AND EXCHANGE POLICY

FBS is committed to our customer's satisfaction with a burning desire for excellence. We have set specific guidelines to ensure a quick and easy return and exchange process. It is most important that you inspect the package at the time of delivery.

It is also our customer's responsibility to check that all items are correct before signing the delivery receipt. If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt. If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact us for further instructions on how to process your return. If there was an error on our part, please call us within 15 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.

REFUND POLICY

Refund against non-delivery (cakes and flowers)
For delivery of cakes and flowers the delivery of items will be attempted only once. Being perishable in nature, neither Flowers by Sylvia nor our enabling partner will be able to provide any refund against such items. However if for some reason the deliveries are missed or have not been attempted, the customers can request for a refund against the non-executed deliveries.

Refund against cancelled orders
For all the approved cancellations, the order amount will be refunded in full.


DELIVERY POLICY

Same day delivery is available in most areas of Metro Manila on orders placed by 12 noon (Manila Time) Monday through Friday (earlier times may apply to some areas). Saturday deliveries are available in some areas for orders placed by 12 noon (Manila Time). There are no deliveries on Sundays and legal holidays. Every effort will be made to deliver your order on the date you specify upon check-out.

Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day.

Hand Delivered Floral Gifts

All our products are professionally design and personally deliver your gift to the recipient's door.

Delivery Status
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Incorrect Address/Re-Delivery
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a charge.

When the Recipient Is Not Home
For residential deliveries, if the recipient or any person related to the recipient is not available at the time of delivery, the delivery person will leave a note on the recipient's door asking the recipient to call our store and arrange a convenient time for re-delivery. If the recipient is at work all day, we suggest sending the arrangement to the workplace.

For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.


FRAUD PREVENTION POLICY

As a part of our service, all orders placed by a consumer are subjected to an automated fraud screening routine. This routine automatically examines each and every order placed. Suspect orders are reviewed by a trained member of our loss prevention team. These orders are canceled if they are fraudulent. Orders that are not obviously fraudulent but are suspect are put in an "On Hold" status and are reviewed further.